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Returns Information

Please note that there may be a collection charge for any items returned.

Should you wish to return your kitchen equipment item(s) it must first be agreed with Brenchleys Ltd. A restocking charge of 25% applies, and we reserve the right to charge for return carriage.

Please note that any kitchen equipment items returned must be in their original packaging together with all manuals and accessories. In the event that you no longer have the packaging, we will be unable to accept the item(s). Credit will only be honoured once the goods have been received and inspected by Brenchleys Ltd. In the event of returned goods being used and unsaleable, no credit will be given, and the goods will be sent back to the customer. We are unable to offer a refund or exchange on standard or made to measure orders of fabricated stainless steel such as tabling and shelving units.

If at any point during the warranty period a piece of equipment becomes faulty and has to be returned to the manufacturer for repair, if the warranty terms are 'Back to Base' then it is the customers responsibility and at their expense to return it to the manufacturer. For warranty queries please contact us